About etech
About etech
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Etech’s international centers – Onshore, Nearshore, and Offshore, hold the abilities to customize the answer that greatest suit all your demands. With Etech’s global outreach, Etech is often accessible to support your buyers and provide dependable exceptional encounters.
a gaggle of devoted leaders in the Get hold of center industry who are enthusiastic about earning a impressive variation for our
About us Etech provides next-era BPO remedies. A global minority-owned organization, Etech has made and trademarked how to turn your facts into strategic insights. Leveraging the power of synthetic moreover human intelligence Etech enhances instruction and coaching to center on critical behaviors creating improved shopper encounters and shareholder benefit. Etech launched in 2003 with only four hundred staff members and an individual Get hold of Heart in Nacogdoches, Texas.
Etech is surely an omnichannel purchaser engagement remedies service provider for a number of the earth’s main and many highly regarded brands. The practical experience Etech has received across a wide array of enterprise verticals will allow us to continually produce Outstanding, personal buyer experiences.
Learn More daily life At Etech Etech believes in Functioning challenging and taking part in difficult and strives to generate staff members come to feel empowered and confident in The work they are executing.
At QEval, we’re dedicated to assisting Call facilities make improvements to their overall performance through clear, actionable insights. Our overall performance analytics reviews offer you a specific breakdown of agent pursuits, purchaser interactions, and operational bottlenecks, so you can also make knowledgeable conclusions that cause measurable advancements. With QEval, you don’t just get reviews—you will get the applications and suggestions to act on them.
Etech’s progressive engineering solutions and experienced leaders understand your company requires and acknowledge the strategic insights your brand name needs to push effects.
✅ unpredicted Added benefits outside of compliance Never miss out on this chance to transform your contact Middle functions! routine a meeting with our industry experts:
Metrics like handle time, CSAT scores, resolution fees, and actionable insights are crucial to good results in 2024. Gone are the times of focusing entirely on connect with volume. Now, it’s about digging into the standard of Every interaction and driving real benefits. all set to get your simply call Middle overall performance to another level? Enroll at QEval University and ???? Listen to Shawndra’s complete Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
irrespective of whether it’s reducing phone occasions, enhancing agent productiveness, or boosting the general purchaser practical experience, our answers are crafted to push true success. wanting to see how QEval may make a variance in your operations? Get in touch with us right now To find out more. Call Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture read more of treatment, have confidence in and Vitality brought on the business is what can make the society at Etech exclusive. Our CEO commonly claims, “If we manage our folks, the numbers will deal with by themselves.”
Enhancing your Call Middle’s performance doesn’t ought to be intricate. With QEval College, you’ll obtain access to critical tools and coaching that deliver correct, measurable improvements in agent performance.
fulfill Malisha, a shining star on our customer support staff! From tackling duties to making the most of enjoyable staff pursuits, Malisha understands how to keep the harmony between get the job done and play. Her favourable Mindset and group spirit make her a joy to work with.
A group of devoted leaders while in the Get in touch with Heart industry who're captivated with making a exceptional distinction for our
Listed here are just a couple crucial functions of what we provide: ✅ in depth insights into agent effectiveness by detailed analytics
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